Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals. Providing exceptional service throughout the customer's experience. Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process. Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding. Serving as an advocate for CarMax by sharing what makes us the smart choice. Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that. Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered. Collecting and transcribing data in order to accurately input information for the appraisal offer. Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback. Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour. Building and maintaining strong relationships and demonstrating excellent teamwork. Ability to follow up and re-engage with customers to stay in continuous contact with them. Job Specifications include ability to deliver exceptional customer service, read, interpret and transcribe data, multi-task in a high energy environment, speak and listen effectively, complete CarMax training and attend meetings. Working conditions include a pleasant but busy sales floor, walking, bending or standing for extended periods, working outdoors or in inclement weather, flexible work hours including nights, weekends, holidays, and wearing CarMax work clothing. CarMax is an equal opportunity employer and offers a transparent, high-integrity experience in the auto industry.
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